Last updated: January 17, 2025
This Privacy Policy describes how 9492461 Canada Inc. ("Company", "we", "us", or "our") collects, uses, and discloses your information when you use our services and tells you about your privacy rights and how the law protects you. We operate multiple healthcare-related websites and services, including osteopathyfirst.ca and related online booking platform opfirst.janeapp.com. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
We use collected information to schedule and manage appointments; provide osteopathy, craniosacral therapy, and related healthcare services; process payments and insurance claims; send appointment reminders and follow-up care instructions; respond to inquiries and support requests; send service updates and important notices; provide health education content (with consent); analyze service usage to improve user experience; develop new features and services; conduct internal research and quality assurance; monitor and prevent fraud or abuse; and comply with healthcare regulations and legal obligations.
We process your personal data based on: Consent (for marketing communications and optional services); Contract (to provide healthcare services you have requested); Legal Obligations (to comply with healthcare laws and regulations); Legitimate Interests (for business operations, security, and fraud prevention); and Vital Interests (in medical emergency situations).
We may share your information with service providers including Jane App (our appointment booking and practice management system), payment processors, email service providers, cloud storage providers, and analytics providers (anonymized data only). We may share health information with other healthcare providers (with your explicit consent), insurance companies (as required for claim processing), and professional regulatory bodies (as required by professional obligations). We may also disclose information when required to comply with applicable laws or regulations, respond to valid legal processes, or protect rights, property, or safety.
We implement appropriate technical and organizational measures to protect your personal data, including SSL/TLS encryption for data transmission, secure encrypted storage of sensitive information, access controls and authentication requirements, regular security assessments and updates, staff training on privacy and security practices, and compliance with healthcare privacy standards.
We retain personal data for: Health Records — as required by Ontario healthcare regulations (typically 10 years for adults, longer for minors); Financial Records — 7 years for tax and accounting purposes; Marketing Data — until you unsubscribe or request deletion; Website Analytics — 26 months (anonymous data).
Under applicable privacy laws, you have the right to access, rectify, erase, restrict processing of, receive in portable format, and object to processing of your personal data. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us at info@opfirst.ca.
We use cookies and similar technologies to maintain session security, remember your preferences, analyze website usage, and improve user experience. Types include: Essential Cookies (required for website functionality), Analytics Cookies (help us understand website usage), Preference Cookies (remember your settings), and Marketing Cookies (used for relevant advertising, with consent). You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16 without parental consent. Parents/guardians may provide consent for minor children's healthcare services as required by law.
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our websites, sending email notifications (for registered users), or displaying a notice on our Services. Please review this policy periodically for updates.
9492461 Canada Inc.
666 Appleby Line, Burlington, ON L7L 5Y3, Canada
Email: info@opfirst.ca
Phone: 365-297-7572
Website: www.osteopathyfirst.ca
If you believe we have not addressed your privacy concerns satisfactorily, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada, 30 Victoria Street, Gatineau, Quebec K1A 1H3 | Toll-free: 1-800-282-1376 | www.priv.gc.ca.
Effective Date: January 17, 2025
Last updated: January 17, 2025
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("You", "Your", or "User") and 9492461 Canada Inc. ("Company", "we", "us", or "our") concerning your access to and use of our websites and services. By accessing or using any of our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not access or use our Services.
We operate healthcare-related websites and provide healthcare services including osteopathy treatments, craniosacral therapy, lymphatic drainage therapy, menopause support and consultation, and related holistic healthcare services. We also provide online appointment booking via Jane App (opfirst.janeapp.com), educational content and resources, healthcare information and blog posts, and email consultations where appropriate.
You must be at least 18 years of age to use our Services independently. Minors under 18 may use our Healthcare Services with parental or guardian consent and supervision. To book appointments, you may need to create an account through our booking system (Jane App). You agree to provide accurate, current, and complete information; maintain and update your information; keep your login credentials secure; notify us immediately of any unauthorized access; and accept responsibility for all activities under your account.
Our Healthcare Services are provided for wellness and therapeutic purposes. They are not a substitute for conventional medical diagnosis or treatment. You should consult with your physician or primary healthcare provider regarding any health concerns. By booking and attending appointments, you acknowledge that a practitioner-patient relationship is established, you will provide accurate health information, and you understand the scope and limitations of our services. Before receiving any Healthcare Services, you will be informed about the nature of the treatment, have the opportunity to ask questions, provide informed consent for treatment, and have the right to refuse or discontinue treatment.
Appointments can be booked through our online booking system (Jane App), by phone at 365-297-7572, or by email at info@opfirst.ca. Appointments must be cancelled at least 24 hours in advance. Late cancellations or no-shows may incur a fee. Repeated late cancellations may result in service termination. Emergency situations will be considered on a case-by-case basis.
Service fees are listed on our booking platform. Payment is due at the time of service. We provide receipts suitable for insurance submission. Direct billing may be available for certain insurers. You are responsible for understanding your insurance coverage. We do not guarantee insurance reimbursement. Refunds are provided at our discretion and may be issued for services not rendered due to our cancellation, duplicate payments, or other circumstances as determined appropriate.
You agree to use our Websites and online content only for lawful purposes and in accordance with these Terms. You shall not violate any applicable laws or regulations, infringe on intellectual property rights, transmit harmful or malicious content, attempt to gain unauthorized access, interfere with Service operations, harvest or collect user information, or engage in any activity that could harm our reputation.
All content on our Services, including text, graphics, logos, images, audio, video, and software, is owned by or licensed to us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and view our content for personal use and download and print content for personal, non-commercial use. You may not modify, copy, or create derivative works, use content for commercial purposes without permission, or remove copyright or proprietary notices.
By submitting content (reviews, testimonials, feedback), you grant us a non-exclusive, worldwide, royalty-free license to use it, warrant that you have the right to grant such license, and agree we may use it for marketing and promotional purposes. You shall not submit content that is false, misleading, or defamatory; infringes on third-party rights; contains personal health information of others; or violates any laws or regulations.
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. Our services are not emergency medical services. For medical emergencies, call 911 or visit an emergency room. Results may vary and are not guaranteed. We do not diagnose medical conditions or prescribe medications.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, OR DATA; BUSINESS INTERRUPTION; OR DAMAGES EXCEEDING FEES PAID FOR SERVICES IN THE PAST 12 MONTHS. Our liability for Healthcare Services is limited to the scope of our professional liability insurance and applicable regulatory and legal requirements.
You agree to first attempt to resolve disputes informally by contacting us. If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration Act of Ontario, except where prohibited by law.
These Terms are governed by the laws of Ontario, Canada. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us. If any provision is found unenforceable, the remaining provisions shall continue in effect.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting updated Terms on our Websites or by email notification. Your continued use after changes constitutes acceptance of modified Terms.
9492461 Canada Inc. — Osteopathy First
666 Appleby Line, Burlington, ON L7L 5Y3, Canada
Email: info@opfirst.ca
Phone: 365-297-7572
Website: www.osteopathyfirst.ca
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Effective Date: January 17, 2025
